Nobody should leave the kitchen to answer the phone.
The phone rings during service and it's the same handful of questions. Are you open tonight. Do you have the patio. What's on this weekend. Can we bring fourteen people. Front Desk answers all of it, in your words, and leaves your team where they are.
Front Desk is a separate service from Leadin's intake for service companies, priced on its own. We'll walk you through it on the call.
The questions your phone actually gets.
Built for a restaurant's real calls, not a generic script. Callers get a straight answer in seconds, and your team stays on the floor.
Your hours, including the exceptions
Regular weekly hours, plus the dated ones that actually cause the confusion: the private event on Saturday, the holiday Monday, the kitchen closing early.
Your events, answered properly
What's on, when it starts, whether tickets are needed. The answers come from what you told us, not from a guess.
Private events and large groups
Nothing is promised on your behalf. We take who they are, what they want and when, and hand it to whoever books those.
An end-of-day report
Every call handled, the gist of each one, and which ones need someone to act. You read it once, after service.
A guest who can't get an answer goes somewhere that answered.
Nobody leaves a voicemail to ask whether you're open. They call the next place on the list, and you never find out they tried. Front Desk means every one of those gets a straight answer, and you find out how many there were.
What it doesn't do, on purpose.
Front Desk doesn't take reservations and doesn't take food orders. Those touch your floor plan, your kitchen and your POS, and getting them wrong costs you more than a missed call ever will.
It also never invents an answer. If it isn't something you've told us, it takes the caller's details and hands them to your team instead of guessing.
What it takes to set up.
Your hours, your exceptions, your events, and how you want large groups handled. We set it up, you forward the calls you can't take, and we test it with you on the line before a guest ever reaches it.
Updating it later is a message to us, not a support ticket. Hours change, events change, and the answers change with them.
Fifteen minutes, and you'll know if this fits your place.
We'll walk through your hours, your events and how your phone behaves on a busy night.
Lead saved, not lost.