Terms of Service

1. Acceptance of Terms

By accessing or using the Leadin Solutions platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you ("Customer") and Leadin Solutions LLC, a Washington State limited liability company ("Leadin," "we," "us," or "our"). If you do not agree, do not use the Service.

2. Description of Service

Leadin Solutions provides an automated customer intake platform that uses SMS messaging to capture, qualify, and route inbound service requests on behalf of plumbing and home service businesses. The Service integrates with your existing phone system to engage customers who call when your line is unavailable, collecting job information and delivering structured job cards to your team via designated communication channels including Slack and Airtable.

The Service operates as an automated scheduling assistant and clearly identifies itself as such in all customer-facing communications. The automated intake assistant acts solely as a technology tool on your behalf under your direction.

3. Customer Responsibilities

You are responsible for ensuring that your use of the Service complies with all applicable laws and regulations, including but not limited to the federal Telephone Consumer Protection Act (TCPA, 47 U.S.C. § 227), the federal Stored Communications Act (SCA, 18 U.S.C. §§ 2701–2713), Washington's Commercial Electronic Mail Act (RCW 19.190), Washington's Automatic Dialing and Announcing Device statute (RCW 80.36.400), Washington's Commercial Telephone Solicitation Act (RCW 19.158), and Washington's Consumer Protection Act (RCW 19.86). You represent that you have the legal authority to authorize automated SMS communications to be sent on your behalf to individuals who contact your business.

You are solely responsible for verifying all job details, service requests, and customer information collected through the Service before dispatching technicians or making any service commitments. Any service commitments, pricing representations, scheduling promises, or agreements made with your customers are your sole responsibility. Leadin Solutions makes no commitments to your customers beyond facilitating the collection of intake information.

You are responsible for the accuracy of all business information you provide to configure the Service, including your company name, contact information, service area, and operational hours. Leadin Solutions is not liable for intake communication errors resulting from inaccurate or incomplete configuration information.

You must ensure that the platform is configured so that automated SMS messages are only sent between 8:00 a.m. and 8:00 p.m. in the recipient's local time zone, as required by applicable Washington State law and federal TCPA regulations. Sending messages outside these hours constitutes a violation that may expose you to per-violation statutory damages.

You agree not to use the Service for any unlawful purpose, to harass individuals, or to send unsolicited commercial messages in violation of applicable law.

4. AI-Powered Intake — Scope and Limitations

The Service uses artificial intelligence to conduct intake conversations, classify job types, assess urgency, and generate structured job summaries ("Job Cards"). You acknowledge and agree that:

(a) AI-generated Job Cards are intake summaries only and are not guaranteed to be complete, accurate, or free from error. The AI may misclassify job types, misinterpret urgency levels, or omit information not volunteered by the caller.

(b) You are solely responsible for reviewing and verifying all Job Cards before dispatching technicians or making commitments to customers. Leadin Solutions expressly disclaims liability for actions taken in reliance on unverified AI-generated intake information.

(c) The automated intake assistant has no authority to confirm pricing, guarantee scheduling windows, make contractual commitments, or bind you to any service obligation.

(d) The AI intake system is not designed or certified for emergency response. It may not correctly identify or escalate life-safety situations. You are responsible for ensuring customers are informed to call 911 for emergencies and for providing alternative means for customers to reach a live person for urgent matters.

(e) Leadin Solutions is not a licensed plumbing, HVAC, electrical, or home services contractor. Nothing in the Service constitutes trade or professional advice, and the Service does not assess the safety, legality, or technical requirements of any job.

5. SMS Messaging, Time Restrictions, and TCPA Compliance

The Service sends automated SMS messages to individuals who have initiated contact with your business by calling your designated business phone number. All automated messages identify the sending business, identify the system as an automated scheduling assistant, and provide recipients with the ability to opt out by replying STOP. Opt-out requests are processed immediately and honored permanently.

Pursuant to the federal TCPA and Washington State law (including RCW 80.36.400 and RCW 19.158), automated messages may only be sent between 8:00 a.m. and 8:00 p.m. in the recipient's local time zone. The Service is configured to enforce this restriction. You are responsible for ensuring your account configuration does not circumvent or override these time restrictions.

You are solely responsible for compliance with all applicable telecommunications laws. Violations of Washington's commercial solicitation statutes constitute per se unfair or deceptive acts under the Washington Consumer Protection Act (RCW 19.86), which provides for treble damages, attorney's fees, and civil penalties of up to $2,000 per violation. You indemnify Leadin Solutions against any claims arising from your failure to comply with these laws.

6. Fees and Payment

Service fees are charged monthly in advance. Founding Member pricing is locked permanently for customers enrolled in the founding cohort for the duration of continuous subscription. Standard pricing applies to all subsequent enrollments, subject to 30 days' written notice of any changes. All fees are non-refundable except as provided under the 30-Day Money-Back Guarantee in Section 7. Failure to pay fees when due may result in suspension or termination after reasonable notice.

7. Money-Back Guarantee

New customers may request a full refund of their first month's fee within 30 days of initial payment by contacting hello@leadin.solutions. This guarantee applies to the first month only and does not apply to subsequent billing periods.

8. Data, Privacy, Security, and Records

Your use of the Service is subject to our Privacy Policy, incorporated herein by reference. You are the data controller for end-customer personal information processed through the Service; Leadin Solutions acts as your data processor.

You are responsible for ensuring your collection and use of customer data complies with all applicable privacy laws, including the Washington State Privacy Act, the Washington My Health My Data Act (RCW 19.373), the Washington Commercial Electronic Mail Act (RCW 19.190), and applicable federal privacy regulations including the Electronic Communications Privacy Act (ECPA, 18 U.S.C. §§ 2510–2523).

Data Retention: End-customer personally identifiable information (name, phone number, property address) is deleted from our systems 90 days following job completion or cancellation. Anonymized job metadata (job category, urgency classification, outcome, and timestamps — with all PII fields removed) is retained for up to 3 years for platform analytics and litigation defense purposes. Opt-out records are retained permanently in hashed, non-reversible form solely to enforce suppression obligations. Business customer account data is retained for the duration of the subscription and for 90 days following termination.

Legal Hold Override: Notwithstanding the retention schedules above, if either party reasonably anticipates or becomes aware of any actual or potential claim, dispute, regulatory inquiry, government investigation, or legal proceeding that may require relevant records as evidence, that party must immediately suspend any scheduled deletion of potentially relevant data and preserve those records in their current state until the matter is fully and finally resolved. Both parties agree to promptly notify each other upon becoming aware of any circumstances that may trigger a legal hold obligation, to the extent such notification is permitted by applicable law.

9. Law Enforcement, Legal Process, and SCA Obligations

As a provider of electronic communication services and remote computing services, Leadin Solutions is subject to the federal Stored Communications Act (18 U.S.C. §§ 2701–2713) and the Electronic Communications Privacy Act. Our obligations under these statutes include:

(a) Content of communications (180 days or less): Leadin Solutions will only disclose the content of stored SMS communications to law enforcement upon receipt of a valid search warrant issued by a court of competent jurisdiction upon a showing of probable cause.

(b) Content older than 180 days / non-content subscriber records: These may be disclosed to law enforcement upon receipt of a valid court order under 18 U.S.C. § 2703(d) or, for non-content subscriber information only, upon receipt of a valid administrative subpoena.

(c) Preservation requests: Upon receipt of a valid law enforcement preservation request, Leadin Solutions will preserve the relevant records for 90 days, extendable by an additional 90 days upon renewed request, regardless of whether those records would otherwise be deleted under our standard retention schedule.

(d) Emergency disclosures: In situations involving an immediate risk of death or serious physical injury, Leadin Solutions may voluntarily disclose information to law enforcement without prior legal process as permitted by 18 U.S.C. § 2702(b)(8).

(e) Civil subpoenas: Under the SCA, Leadin Solutions generally cannot disclose the content of stored electronic communications in response to a civil subpoena alone. Requests for content records in civil litigation must comply with SCA requirements and may be challenged.

We will attempt to notify affected business customers of legal demands for their data to the extent permitted by law and not prohibited by a valid court-issued non-disclosure order. Leadin Solutions will not be liable to any party for disclosures made in good-faith compliance with valid legal process.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Leadin Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of profits, loss of business, missed service opportunities, or loss of data, arising out of or related to your use of the Service.

Without limiting the foregoing, Leadin Solutions is not liable for: (a) missed, delayed, or failed intake communications due to system downtime, carrier issues, or technical failures; (b) customer disputes or complaints arising from service interactions, job outcomes, pricing disagreements, or scheduling conflicts; (c) errors, omissions, or misclassifications in AI-generated Job Cards; (d) your failure to verify job details before dispatch; (e) any harm or injury arising from a customer's failure to contact emergency services for a life-safety situation or arising from the AI's failure to correctly identify an emergency; (f) your failure to comply with applicable telecommunications, contractor licensing, or consumer protection laws; or (g) disclosures of data made in compliance with valid legal process.

Leadin Solutions' total cumulative liability for any claims arising out of or related to these Terms or the Service shall not exceed the total fees paid by you in the three months preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Leadin Solutions LLC and its members, managers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) any dispute between you and your customers; (d) your failure to comply with applicable laws including TCPA, SCA, ECPA, and Washington consumer protection and telecommunications laws; (e) any misrepresentation made by you or your representatives to your customers; or (f) any harm arising from a customer's reliance on the automated intake system in a life-safety emergency.

12. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranty of any kind. Leadin Solutions expressly disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy of AI-generated outputs, uninterrupted availability, and non-infringement. We do not warrant that the Service will capture every inbound customer contact, that Job Cards will be free from error, or that use of the Service will result in any specific business outcome.

13. Termination

Either party may terminate the Service at any time by providing written notice. Access ceases at the end of the current billing period. You may request a data export within 30 days of termination; after 30 days, your data will be scheduled for deletion per our Privacy Policy. Leadin Solutions may terminate or suspend your account immediately for violations of these Terms, failure to pay fees, or if continued provision poses legal or regulatory risk. Legal hold obligations survive termination.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Washington, without regard to conflict of law provisions. Any disputes are subject to the exclusive jurisdiction of state and federal courts in King County, Washington. Before initiating formal legal proceedings, the parties agree to attempt good-faith negotiation for 30 days following written notice of the dispute.

15. Modifications to Terms

Material changes will be communicated to active customers via email with at least 30 days' notice before taking effect. Continued use after the effective date constitutes acceptance. You may cancel before the effective date without penalty if you do not agree to the modified Terms.

16. Contact

Questions about these Terms: Leadin Solutions LLC · Spokane, WA · hello@leadin.solutions · leadin.solutions