Terms of Service
1. Acceptance of Terms
By accessing or using the Leadin Solutions platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you ("Customer") and Leadin Solutions LLC, a Washington State limited liability company ("Leadin," "we," "us," or "our").
2. Description of Service
Leadin Solutions provides an automated customer intake platform that uses SMS messaging to capture, qualify, and route inbound service requests on behalf of plumbing and home service businesses. The Service integrates with your existing phone system to engage customers who call when your line is unavailable, collecting job information and delivering structured job cards to your team via designated communication channels including Slack and Airtable.
The Service operates as a scheduling assistant that identifies itself on your behalf. All automated messages sent to your customers clearly identify the system as a scheduling assistant for your business.
3. Customer Responsibilities
You are responsible for ensuring that your use of the Service complies with all applicable laws and regulations, including but not limited to the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and all applicable state telecommunications laws. You represent that you have the legal authority to authorize automated SMS communications to be sent on your behalf to individuals who contact your business.
You are responsible for the accuracy of all business information you provide to configure the Service, including your company name, contact information, service area, and technician details. Leadin Solutions is not liable for errors in intake communications that result from inaccurate configuration information provided by you.
You agree not to use the Service for any unlawful purpose, to harass individuals, to send unsolicited commercial messages, or in any manner that violates applicable law or the rights of any third party.
4. SMS Messaging and TCPA Compliance
The Service sends automated SMS messages to individuals who have initiated contact with your business by calling your designated business phone number. By using the Service, you acknowledge that these individuals have initiated contact and that the automated response constitutes a return communication in response to their inquiry.
All automated messages sent by the Service include identification of the sending business and provide recipients with the ability to opt out by replying STOP. Opt-out requests are processed immediately and the relevant contact is flagged in your account records.
You are solely responsible for maintaining appropriate records of customer interactions and ensuring your use of the Service complies with TCPA and applicable state laws governing automated telephone communications.
5. Fees and Payment
Service fees are charged on a monthly basis in advance. Founding Member pricing of $297 per month is locked permanently for customers enrolled in the founding cohort and will not be subject to price increases for the duration of their continuous subscription. Standard pricing applies to all accounts enrolled after the founding cohort is filled.
All fees are non-refundable except as provided under the 30-Day Money-Back Guarantee described in Section 6. Failure to pay fees when due may result in suspension or termination of your account.
6. Money-Back Guarantee
Leadin Solutions offers a 30-day money-back guarantee for new customers. If you are not satisfied with the Service within the first 30 days of your initial subscription, you may request a full refund of your first month's fee by contacting us at hello@leadin.solutions. Refund requests must be submitted within 30 days of your initial payment. This guarantee applies to your first month only and does not apply to subsequent billing periods.
7. Data and Privacy
Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. You acknowledge that the Service will process personal information belonging to your customers, including names, phone numbers, addresses, and service request details. You are the data controller for this information, and Leadin Solutions acts as a data processor on your behalf.
You are responsible for ensuring that your collection and use of customer data through the Service complies with all applicable privacy laws, including the Washington State Privacy Act and any other applicable state or federal privacy regulations.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Leadin Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of profits, loss of business, or loss of data, arising out of or related to your use of the Service, even if Leadin Solutions has been advised of the possibility of such damages.
Leadin Solutions' total cumulative liability to you for any claims arising out of or related to these Terms or the Service shall not exceed the total fees paid by you to Leadin Solutions in the three months preceding the event giving rise to the claim.
9. Termination
Either party may terminate the Service at any time by providing written notice. You may cancel your subscription by contacting hello@leadin.solutions. Upon termination, your access to the Service will cease at the end of your current billing period. Leadin Solutions may terminate or suspend your account immediately if you violate these Terms or if we reasonably believe continued provision of the Service poses legal or regulatory risk.
10. Governing Law
These Terms are governed by the laws of the State of Washington, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in King County, Washington.
11. Contact
Questions about these Terms should be directed to: Leadin Solutions LLC · Spokane, WA · hello@leadin.solutions