Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the Leadin Solutions platform and services (the "Service") provided by Leadin Solutions LLC, a Washington State limited liability company. By accessing or using our Service, you agree to these Terms.

The Service is intended for use by trade contractors operating businesses in the 47 supported US states (currently excluding California, Texas, and Florida). By enrolling, you represent and warrant that your business holds all licenses, registrations, and permits required by applicable law in your state and trade. Leadin Solutions does not verify trade licensing or contractor registration status. End-customer interactions are governed by the trade company's own customer relationship. Leadin Solutions is an independent technology service provider and is not a party to any transaction between you and your customers.

2. Description of Service and Definitions

Leadin Solutions provides an AI-powered automated SMS intake system that captures customer job requests on behalf of enrolled trade companies when their phone lines are unanswered. When your business phone line is unavailable, the caller hears an IVR greeting identifying your automated scheduling assistant. If the caller presses 9 to confirm consent, the Platform sends an automated SMS to capture their service request. The Service includes: automated SMS intake conversations, urgency and priority classification, Job Card generation, Slack dispatch notification, appointment reminders, and related features.

Job Card — Definition and Legal Status: A Job Card is an unverified automated intake record generated solely from information provided by the caller during an automated SMS conversation. A Job Card is a communication tool only. It does not constitute a service contract, work order, price quote, estimate, scheduling confirmation, appointment booking, or binding commitment of any kind. A Job Card creates no legal obligation for any party to perform or receive services. All Job Card details must be independently verified by the Customer before dispatch or any commitment to the end-customer. The Customer is solely responsible for confirming all details with the end-customer and for all decisions made in reliance on a Job Card.

3. Account Registration and Eligibility

To use the Service, you must: (a) operate a lawful trade contracting business in one of the 47 supported US states; (b) represent and warrant that your business holds all licenses, registrations, and permits required by applicable law; (c) be authorized to enter into binding contracts on behalf of your business; (d) provide accurate and complete registration information; and (e) maintain the security of your account credentials. You are responsible for all activity under your account.

4. Acceptable Use

You agree to use the Service only for lawful business purposes. You may not: (a) use the Service to send unsolicited commercial messages; (b) misrepresent your identity or business; (c) use the Service in violation of TCPA or applicable state telemarketing laws; (d) resell or sublicense the Service; (e) reverse engineer any part of the Platform; or (f) use the Service in any manner that could harm Leadin Solutions or third parties.

5. SMS Messaging Compliance

The Service sends automated SMS messages to customers who call your business number when your line is unavailable and the caller presses 9 to consent. You acknowledge and agree that: (a) you are responsible for your use of the Service complying with applicable law, including TCPA and state telecommunications laws; (b) you will not use the Service to contact individuals who have opted out; (c) you will promptly inform Leadin Solutions of any legal complaints or opt-out requests received outside the automated system; and (d) Leadin Solutions will process opt-out requests immediately.

You further agree to include in your own customer-facing agreements, service estimates, or terms of service a disclosure informing customers that by contacting your business they may receive automated SMS from your automated intake system.

You further agree to verify all Job Card details independently before dispatch and accept that no Job Card constitutes a commitment of any kind.

For the complete terms governing automated SMS messages sent through the platform on your behalf, see the Leadin Solutions SMS Terms of Service at leadin.solutions/sms-terms.

6. Payment Terms

Fees are charged monthly in advance as specified in your Customer Service Agreement. All fees are non-refundable except as provided in the 30-Day Money-Back Guarantee. Leadin Solutions reserves the right to suspend access for non-payment after a 7-day cure period.

7. Intellectual Property

Leadin Solutions retains all rights, title, and interest in and to the Platform, including all software, source code, algorithms, prompt architecture, AI models, workflows, designs, and documentation. You retain ownership of your business data. You are granted a limited, non-exclusive, non-transferable license to use the Platform for your internal business purposes during your subscription term. You may not reproduce, reverse engineer, modify, distribute, or create derivative works from any part of the Platform. The Leadin. wordmark may not be used without prior written permission.

8. Confidentiality

Each party agrees to keep confidential any non-public information received from the other party in connection with the Service. Excluded from this obligation is information that: (a) was already known to the receiving party; (b) becomes publicly known through no wrongful act; (c) is approved for release in writing; or (d) is disclosed pursuant to the lawful requirement of a court or governmental agency.

9. Law Enforcement and Legal Process

Leadin Solutions is subject to the Stored Communications Act (SCA, 18 U.S.C. §§ 2701-2713). For content stored 180 days or less, a valid search warrant is required. For older content, a court order under 18 U.S.C. § 2703(d) or warrant is required. We will attempt to notify affected customers of legal demands to the extent permitted by law.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LEADIN SOLUTIONS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR REVENUE. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

Leadin Solutions is not liable for: (a) errors, inaccuracies, or misclassifications in AI-generated Job Cards; (b) any loss or claim arising from reliance on an unverified Job Card; (c) your failure to verify Job Card details before dispatch; (d) customer disputes arising from service interactions or outcomes; (e) any harm arising from a caller's failure to contact 911; (f) your failure to comply with applicable telecommunications, contractor licensing, or consumer protection laws; (g) disclosures made in compliance with valid legal process; or (h) claims arising from your misrepresentation of licensing status at enrollment.

11. Indemnification

You agree to indemnify, defend, and hold harmless Leadin Solutions LLC and its members, managers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) any dispute between you and your customers; (d) your failure to comply with applicable laws; (e) any misrepresentation to your customers; (f) any harm arising from a customer's reliance on the automated intake system in a life-safety emergency; (g) your failure to comply with trade licensing requirements; (h) your misrepresentation of licensing status at enrollment; or (i) any action taken in reliance on an unverified Job Card.

12. Term and Termination

These Terms remain in effect for the duration of your subscription. Either party may terminate as provided in your Customer Service Agreement. Upon termination, your right to access the Service ends. A CSV export of your Job Card data will be delivered within 5 business days of cancellation.

13. Governing Law and Dispute Resolution

Governed by the laws of Washington State. Jurisdiction and venue in King County, Washington. Disputes submitted first to 30-day good-faith written negotiation. If unresolved, binding arbitration in King County under AAA rules. Either party may seek injunctive relief without waiving arbitration rights.

14. Geographic Scope

The Service is available in 47 US states. Not currently available in California, Texas, or Florida. Leadin Solutions reserves the right to activate or deactivate state availability with 30 days notice.

15. Modifications to Terms

Material changes communicated via email with at least 30 days notice. Continued use after the effective date constitutes acceptance. Pricing locks in Customer Service Agreements are not affected. Current version always at leadin.solutions/terms.

16. Contact

Questions: hello@leadin.solutions · Leadin Solutions LLC · Spokane, WA · leadin.solutions