SMS Terms of Service

Program Description

Leadin Solutions LLC operates an automated SMS intake platform on behalf of plumbing and home service businesses. When you call a business that uses the Leadin platform and the line is unavailable, you may receive an automated text message from that business's scheduling assistant. These messages are sent to help capture your service request and connect you with the business.

All automated messages clearly identify the sending business by name and identify the sender as a scheduling assistant. Messages are sent from a dedicated business number registered to the specific plumbing or home service company you contacted.

Message Frequency

Message frequency varies based on your interaction with the intake system. Typically you will receive between 2 and 8 messages per service request inquiry. Once your intake is complete or you stop responding, the automated conversation ends. You may also receive appointment reminder messages if you schedule a service appointment through the system (typically 1–2 reminders per appointment).

Opt-Out Instructions

You may opt out of receiving automated messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and no further automated messages will be sent to your number from that business's Leadin system.

To re-enable messages after opting out, reply START to the same number.

Help

For help, reply HELP to any message or contact the business directly. For platform-level questions, contact Leadin Solutions at hello@leadin.solutions.

Message and Data Rates

Message and data rates may apply. Check with your mobile carrier for details about your plan's SMS and data rates. Leadin Solutions does not charge recipients for messages sent through the platform.

Supported Carriers

Messages are supported on all major US carriers including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. Carrier support is not guaranteed for all carriers. Neither Leadin Solutions nor participating carriers are liable for delayed or undelivered messages.

Privacy

Your phone number and the information you share during the intake conversation are collected on behalf of the business you contacted. That business is the data controller for your information. For details on how your data is handled, see our Privacy Policy.

We do not sell your phone number or personal information to third parties. Your information is used solely to connect you with the business you contacted and to facilitate your service request.

Contact

Leadin Solutions LLC · Spokane, WA · hello@leadin.solutions · leadin.solutions