SMS Terms of Service
Emergency Notice: These text services are NOT an emergency service. If there is any immediate risk to life or property — such as a gas leak, active flooding, fire or an electrical hazard — call 911 immediately. Do not use text messages to report emergencies.
1. Overview
These SMS Terms of Service govern text messages sent by Leadin Solutions LLC ("Leadin") through the messaging programs listed in Section 3. They apply to anyone ("you") who receives text messages after calling a business or organization that uses Leadin.
2. Who Sends These Messages
Messages are sent by Leadin Solutions LLC on behalf of the business or organization whose phone number you called (the "Organization"). Each message program identifies itself by name, as shown in Section 3.
Leadin is an independent technology provider — not an agent, affiliate, representative or contractor of the Organization. The Organization is solely responsible for its own services, licensing and compliance with applicable law, and for following up on your request. Leadin does not perform, schedule, price or guarantee the Organization's services.
3. Our Messaging Programs
Each program below has its own registered messaging campaign. A program is listed here before any messages are sent under it.
3.1 Leadin Intake
Used by: Trade and service companies (for example plumbing, electrical, HVAC, roofing). Texts come from the company you called; [Company Name] is that company's name.
Purpose: Captures your service request when the company cannot answer, so the company can follow up with you.
What you hear before opting in (IVR script):
Thanks for calling [Company Name]! Sorry we missed you — our team is helping other customers right now, but we don't want you to wait. We can start your service request by text, and it goes straight to our team. Press 9 to agree to service texts from [Company Name]. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out anytime. Terms at leadin.solutions/sms-terms. Press 9 now, or if you'd rather not, no texts will be sent and you can call back anytime.
Message frequency: Message frequency varies — typically 2–4 messages per service request. If the company schedules an appointment and you confirm it, you also receive a reminder 24 hours before and 1 hour before. Reminders are sent only for appointments you have confirmed.
What messages contain: Questions about your service issue, property address and urgency, and a reference number confirming your request was received by the company.
Availability: Available in 47 US states. Not available in California, Texas or Florida.
3.2 Leadin Front Desk
Used by: Organizations such as hospitality venues, chambers of commerce and member associations, and service businesses. [Organization] is the name of the organization you called.
Purpose: Answers your questions about the organization (hours, events, services, how to join or work with it) and passes your question or call-back request to the organization's staff.
What you hear before opting in (IVR script):
Thanks for calling [Organization]! The quickest way we can help is by text. Press 9 to agree to texts from Leadin Front Desk for [Organization] about your question. Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to opt out. Terms at leadin.solutions/sms-terms. Press 9 now, or if you would rather not, no texts will be sent.
First text you receive (enrollment confirmation):
Leadin Front Desk for [Organization]: thanks for pressing 9. Text us your question and we'll help or pass it to the team. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. Terms: https://www.leadin.solutions/sms-terms
Message frequency: Message frequency varies — typically 3–8 messages per conversation. No recurring messages.
What messages contain: Answers to your questions, links to the organization's official website, and a confirmation when your question or call-back request has been sent to the organization's staff.
4. How You Consent
You receive text messages only because you called the Organization's phone number and, during the recorded greeting, pressed 9 to agree to receive text messages about your request. If you do not press 9, no text messages are sent. Your consent is voluntary and is not a condition of any purchase.
Your consent is logged with a timestamp, the call identifier, your phone number and the digit pressed. That record is our documentation of consent under applicable telecommunications laws.
These messages are conversational and service-related. They are not marketing messages and do not promote goods or services.
5. When Messages Are Sent
Replies to a conversation you started are sent while you are texting with us, at any time of day. Messages that we start ourselves, such as appointment reminders, are sent only between 8:00 a.m. and 8:00 p.m. in your local time zone.
6. Cost
Message and data rates may apply. Leadin does not charge you for text messages. Your mobile carrier's standard rates apply.
7. How to Stop Messages
Reply STOP at any time to opt out. You will receive one confirmation message and no further messages will be sent to you from that number. You may also reply UNSUBSCRIBE, END, QUIT or CANCEL. Reply START to opt back in.
You may also opt out by emailing hello@leadin.solutions with your phone number and the word OPTOUT, or by any other reasonable means. Email and other requests are processed within 10 business days; STOP replies are processed immediately.
8. Help
Reply HELP at any time for help. You can also contact us at hello@leadin.solutions or visit leadin.solutions.
9. Carriers
Carriers are not liable for delayed or undelivered messages. Delivery depends on your mobile carrier and device.
10. Privacy
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile information is not shared with third parties or affiliates for marketing or promotional purposes. Information you share in a conversation is delivered to the Organization you contacted so it can respond to you, and is processed by the service providers listed in our Privacy Policy only to deliver the service. See our Privacy Policy.
11. Registration
These messages are sent as A2P (Application-to-Person) 10DLC traffic under campaigns registered for Leadin Solutions LLC with The Campaign Registry through Twilio, in line with carrier requirements.
12. Changes
We may update these terms. The current version is always at leadin.solutions/sms-terms, with its effective date shown at the top.
13. Contact
Questions or opt-out requests: hello@leadin.solutions · Leadin Solutions LLC · Spokane, WA · leadin.solutions/sms-terms