Privacy Policy
1. Overview
Leadin Solutions LLC ("Leadin," "we," "us," or "our") operates text-messaging services for businesses and organizations: Leadin Intake, for trade and service companies, and Leadin Front Desk, for organizations such as hospitality venues, chambers of commerce and member associations, and service businesses. This Privacy Policy explains how we collect, use, disclose and protect information in connection with these services and our website at leadin.solutions.
We act in two capacities: as a data controller for information we collect through our website and from our business customers; and as a data processor for information collected on behalf of our business customers from the people who contact them. When a person texts with one of our services, that person's information is controlled by the business or organization they contacted — not by Leadin.
2. Information We Collect
Business Customer Information: Owner or contact name, business or organization name, email address, phone number, billing information, and configuration details such as service area, hours, links, team structure and integration preferences.
End-User Conversation Data: Information from people who call and then text with one of our services: name, phone number, email address, the content of the conversation, and details the person chooses to share — for example a property address and service description (Leadin Intake), or a question, event interest or call-back request (Leadin Front Desk). Photos may be submitted by MMS. Leadin is a data processor, not a data controller, for this information.
Consent Records: When you press 9 to agree to receive text messages, we record the time, the call identifier, your phone number and the digit pressed. We also record opt-out (STOP) and opt-in (START) requests.
Usage and Performance Data: Aggregate usage data such as conversation volume, response times and system performance. Used in anonymized form only.
Website Data: Standard web server logs may record IP address, browser type, pages visited and referring URL for security and performance monitoring only. We do not use analytics tracking cookies or behavioral advertising on this website.
3. How We Use Information
We use business customer information to provide, operate, maintain and improve the services; to process payments; and to communicate about the account.
We use end-user conversation data solely to deliver the service the business customer contracted for: to reply to you, and to pass your request to the business or organization you contacted. We do not use it for our own marketing, do not sell it, and do not use it for any other purpose.
4. SMS and Mobile Information
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. The only sharing of mobile information is (a) with the business or organization you contacted, so it can respond to you, and (b) with the service providers in Section 7, solely to deliver the service.
You can opt out of text messages at any time by replying STOP, and get help by replying HELP. See our SMS Terms.
5. How We Share Information
We do not sell personal information. We share information only: with the service providers in Section 7 solely to deliver the services; with business customers (end-user conversation data delivered to the business or organization you contacted); with law enforcement as required by valid legal process (see Section 9); and in connection with a merger or acquisition, with notice to affected customers.
6. Data Retention
End-user personal information (name, phone, email, address, conversation transcript): deleted 90 days after the job is completed or cancelled (Leadin Intake) or 90 days after the conversation ends (Leadin Front Desk). Consent records (consent timestamp, hashed phone, digit pressed): retained for at least 4 years to satisfy TCPA and state statute-of-limitations requirements. Anonymized metadata: retained up to 3 years for analytics and litigation defense. Opt-out records: retained permanently in hashed, non-reversible form. Business customer account data: retained for the duration of the subscription and 90 days after termination.
Legal Hold Override: If either party reasonably anticipates a legal proceeding, that party must immediately suspend any scheduled deletion of potentially relevant data and preserve those records until the matter is fully resolved. See SOP-OPS-002 for Leadin Solutions' legal hold procedures.
Business customers may request earlier deletion of their data or their end users' data by contacting hello@leadin.solutions. Verified requests are processed within 10 business days, subject to any applicable legal hold obligations.
7. Third-Party Sub-Processors
Twilio (voice, SMS and MMS) · Anthropic (AI conversation processing) · Airtable (record storage) · Slack (team notifications) · Resend (email notifications to business customers) · Stripe (payment processing — business customer billing only) · Railway (cloud hosting) · Make.com (workflow automation and data routing).
Users are encouraged to review Anthropic's privacy policy at anthropic.com/privacy. Each sub-processor operates under its own terms and privacy policy. Leadin is not responsible for sub-processor security incidents outside our reasonable control.
8. Security
TLS 1.2+ for data in transit, AES-256 at rest, role-based access controls, and PII suppression in application logs and notifications. Phone numbers are stored as SHA-256 hashed values in the suppression list — raw phone numbers are not retained after opt-out. In the event of a data breach, we will notify you as required by applicable law.
9. Law Enforcement and Legal Process
Leadin Solutions is subject to the federal Stored Communications Act (SCA, 18 U.S.C. §§ 2701-2713). For SMS content stored 180 days or less, a valid search warrant issued upon probable cause is required before disclosure. For content older than 180 days, a court order under 18 U.S.C. § 2703(d) or search warrant is required. Non-content subscriber records may be obtained through a subpoena, court order, or warrant. We will attempt to notify affected customers of legal demands to the extent permitted by law and not prohibited by a valid non-disclosure order.
10. Your Privacy Rights
You may request access to, correction of, or deletion of your personal information by contacting us at hello@leadin.solutions. Business customers may export their data at any time; a CSV export is delivered automatically within 5 business days of cancellation.
11. State Privacy Rights
Depending on your state of residence, you may have additional rights under applicable state privacy law, including the right to access, correct, or delete your personal information. These rights may be available to residents of Washington, Colorado, Connecticut, Virginia, Utah, Montana, Oregon, and other states with comprehensive privacy statutes. Contact us at hello@leadin.solutions to exercise these rights.
If you believe we are not complying with this Privacy Policy, contact us at hello@leadin.solutions. You may also file a complaint with the FTC at reportfraud.ftc.gov or with the CFPB at consumerfinance.gov/privacy/file-privacy-complaint.
12. Cookies and Website Tracking
Leadin Solutions does not use analytics tracking cookies, behavioral advertising cookies, or any third-party tracking technology on leadin.solutions. We do not sell or share website visitor data with advertising platforms.
The website may use functional cookies strictly necessary for website operation, such as session state management for form submissions. These functional cookies do not track your behavior across websites. The email capture form may use a session cookie to process form submission state — this cookie expires when you close your browser and contains no personally identifiable information beyond what you voluntarily submit.
You may disable all cookies through your browser settings. Disabling functional cookies may affect form submission on the website but will not affect your ability to use Leadin's services.
13. Children's Privacy
The services are not directed to individuals under 18. We do not knowingly collect personal information from minors.
14. Changes to This Policy
We will notify business customers of material changes via email with at least 30 days notice. Continued use after the effective date constitutes acceptance. The current version is always available at leadin.solutions/privacy.
15. Contact
Questions: hello@leadin.solutions · Leadin Solutions LLC · Spokane, WA · leadin.solutions