Privacy Policy

1. Overview

Leadin Solutions LLC ("Leadin," "we," "us," or "our") operates a customer intake platform for plumbing and home service businesses. This Privacy Policy explains how we collect, use, disclose, and protect information in connection with our platform and website at leadin.solutions.

We operate in two distinct capacities: as a data controller for information collected through our website and from our business customers, and as a data processor for end-customer information collected on behalf of our business customers through the intake platform.

2. Information We Collect

Business customer information: When you sign up for Leadin, we collect your name, business name, email address, phone number, billing information, and business configuration details including your service area, team structure, and integration preferences.

End-customer intake data: Through the intake platform, we collect information from the customers of our business customers, including names, phone numbers, property addresses, service request descriptions, urgency classifications, and any photos submitted during the intake process. This data is collected on behalf of and for the benefit of our business customers.

Usage data: We collect information about how the platform is used, including intake volume, response times, job card delivery confirmations, and system performance metrics.

Website data: When you visit leadin.solutions, we may collect standard web analytics data including IP addresses, browser type, pages visited, and referring URLs through standard analytics tools.

3. How We Use Information

We use business customer information to provide, operate, and improve the Service; to process payments; to communicate with you about your account; and to send service-related notifications.

We use end-customer intake data solely to perform the intake services on behalf of the relevant business customer. We do not use end-customer data for our own marketing purposes, sell it to third parties, or use it for any purpose other than providing the contracted intake services.

We use usage data to monitor platform performance, identify technical issues, improve the Service, and generate aggregate anonymized analytics.

4. SMS Messaging

The Leadin platform sends automated SMS messages to end-customers on behalf of business customers. These messages are sent in response to inbound calls to the business customer's phone number. All messages identify the sending business and include opt-out instructions.

End-customers who reply STOP to any message are immediately opted out of further automated messages. Opt-out records are maintained and honored across all future interactions. Message and data rates may apply to recipients based on their mobile carrier plan.

5. Data Sharing and Disclosure

We do not sell personal information. We share information only in the following circumstances: with our business customers (for their own end-customer intake data); with service providers who assist in operating the platform (including Twilio for SMS, OpenAI for processing, Airtable for storage, and Make.com for automation) under appropriate data processing agreements; and as required by law, regulation, or valid legal process.

In the event of a business transfer, merger, or acquisition, customer information may be transferred as part of that transaction, and we will notify affected customers in advance.

6. Data Retention

Business customer account data is retained for the duration of the subscription and for 90 days following termination to allow for data export. End-customer intake records are retained for 12 months following collection to support business customer operational needs, after which they are deleted from our systems.

Business customers may request earlier deletion of their data or their end-customers' data by contacting hello@leadin.solutions.

7. Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls, and regular security reviews. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

In the event of a data breach affecting your information, we will notify you as required by applicable law and take prompt steps to mitigate the breach.

8. Your Rights

Business customers may access, correct, export, or request deletion of their account data by contacting hello@leadin.solutions. We will respond to verified requests within 30 days.

End-customers seeking to access or delete their intake data should contact the plumbing or home service company they engaged, as that business is the data controller for their information. We will cooperate with business customers in fulfilling end-customer data rights requests.

9. Washington State Privacy Rights

Washington State residents have rights under the Washington My Health MY Data Act and other applicable state privacy laws. If you are a Washington State resident and have questions about your privacy rights, please contact us at hello@leadin.solutions.

10. Contact

Privacy questions or requests: Leadin Solutions LLC · Spokane, WA · hello@leadin.solutions