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Phone Forwarding Setup

Forward overflow and after-hours calls to LeadIn so you never miss a lead. Select your phone system below for step-by-step instructions.

5-10 minutes to complete
Your LeadIn Forwarding Number
+1 (206) 208-7233
Forward your unanswered calls to this number

How It Works

When a customer calls your main business number:

  1. Your phone rings first — you and your team can answer normally
  2. If no one answers — after 3-4 rings, the call forwards to LeadIn
  3. LeadIn takes over — plays a friendly message and sends an SMS to collect job details
  4. You get a job card — complete lead info appears in your Slack within minutes
💡 Best Practice
Set forwarding to trigger after 3-4 rings (15-20 seconds). This gives your team enough time to answer while ensuring callers don't wait too long.

Setup Instructions

Select your phone system:

1

Log into RingCentral Admin Portal

Go to service.ringcentral.com and sign in with your admin credentials.

2

Navigate to Phone System

Click Phone System in the left menu, then select Auto-Receptionist or Call Handling Rules.

3

Edit Your Main Number

Find your main business number and click Edit. Look for After Hours or Overflow Call Handling.

4

Set Up Call Forwarding

Under 'When unanswered' or 'After hours', select Forward to External Number. Enter your LeadIn number.

5

Configure Ring Duration

Set rings before forwarding to 3-4 rings (about 15-20 seconds). This gives your team time to answer before LeadIn takes over.

6

Save and Test

Save your changes. Call your main number and let it ring — it should forward to LeadIn after the set number of rings.

Testing Your Setup

After configuring forwarding, test it to make sure everything works:

  1. Call your main business number from your cell phone
  2. Let it ring without answering (wait for 4+ rings)
  3. You should hear LeadIn's greeting message
  4. Hang up — you'll receive an SMS to complete the test
  5. Reply to the SMS and check your Slack for the job card
✓ Success!
If you received the SMS and saw the job card in Slack, your setup is complete. LeadIn is now catching your overflow calls.

Troubleshooting

Call doesn't forward

Double-check that you enabled "No Answer" forwarding (not just "Always Forward"). Also verify the LeadIn number is entered correctly with country code: +1 206 208 7233

Forwarding happens too fast

Increase the ring time in your phone system settings. Aim for 15-20 seconds (3-4 rings) to give your team time to answer.

No SMS received after call

Make sure you're calling from a cell phone that can receive SMS. Landlines can't receive text messages. Also check your spam/blocked messages folder.

Need Help?

Every phone system is different. If you're stuck, we'll walk through the setup with you.

hello@leadin.solutions